Terms & Conditions – Shipzee

Welcome to Shipzee Technologies Pvt Ltd ("Shipzee", "we", "our", or "us"). Terms & Conditions govern your access to and use of Shipzee’s courier aggregation platform, website, and services.
By using Shipzee, you agree to these Terms.

1. Definitions

• Platform refers to Shipzee website, dashboard, APIs, and services.
• User refers to any individual or business using Shipzee.
• Courier Partner refers to third-party courier companies integrated with Shipzee, including but not limited to:
  • Delhivery
  • Blue Dart
  • XpressBees
  • Ecom Express
  • DTDC
  • Any other logistics provider
• Shipment refers to any parcel booked through Shipzee.

2. Services Provided

• Courier aggregation services
• Shipment booking and label generation
• Tracking services
• Courier rate comparison
• COD reconciliation support
• Logistics management tools

Shipzee acts as a technology platform connecting users and courier partners.
Shipzee is NOT a courier company.

3. User Responsibilities

• Provide accurate shipment information
• Ensure parcels comply with courier regulations
• Not ship prohibited items
• Provide correct address and contact details
• Pay shipping and applicable charges

Users are fully responsible for shipment contents.

4. Prohibited Items

• Illegal items
• Narcotics or drugs
• Weapons or explosives
• Hazardous materials
• Counterfeit goods
• Restricted items under Indian law

Shipzee and courier partners may refuse such shipments.

5. Charges and Payments

• Shipping charges
• COD charges
• Platform fees
• Applicable taxes

Shipzee reserves the right to:
• Change pricing without prior notice
• Suspend services for unpaid dues

6. COD (Cash on Delivery)

Shipzee facilitates COD collection via courier partners.
Shipzee is not liable for:

• Courier delays in COD remittance
• Courier errors or disputes

COD timelines depend on courier partner policies.

7. Delivery and Delays

Delivery timelines are estimates.
Shipzee is not responsible for delays caused by:

• Courier partners
• Weather
• Government restrictions
• Incorrect address
• Customer unavailability

8. Loss or Damage

Shipzee is not liable for loss or damage.
Liability, if any, is governed by courier partner policies.
Claims must be submitted within courier partner claim timelines.

9. Platform Availability

Shipzee aims for 99.9% uptime but does not guarantee uninterrupted service.
Shipzee is not liable for:

• System downtime
• Technical errors
• Maintenance interruptions

10. Account Suspension or Termination

• Fraudulent activity
• Non-payment
• Policy violations
• Misuse of platform

11. Limitation of Liability

Shipzee is a technology intermediary.
Shipzee shall not be liable for:

• Delivery failures
• Courier partner performance
• Indirect or consequential losses
• Business losses

Maximum liability is limited to platform fees paid.

12. Indemnification

Users agree to indemnify Shipzee against:

• Legal claims
• Damages
• Losses arising from shipment contents or misuse

13. Intellectual Property

• All platform content belongs to Shipzee, including:
• Software
• Design
• Logo
• Content
• Unauthorized use is prohibited.

14. Governing Law

These Terms are governed by laws of India.
Jurisdiction: Courts of Delhi, India.

15. Changes to Terms

Shipzee may update Terms at any time.
Continued use means acceptance of updated Terms.