Privacy Policy

Shipzee Technologies Pvt Ltd ("Shipzee", "we", "our", or "us") operates a courier aggregation platform that enables businesses and individuals to ship, track, and manage logistics services through multiple courier partners.
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your information.

1. Information We Collect

1. Personal Information
   When you create an account or use our services, we may collect:
   • Full name
   • Phone number
   • Email address
   • Company name
   • GST number (if applicable)
   • Billing and pickup addresses
2. Shipment Information
   
   • Sender and receiver name
   • Delivery addresses
   • Contact numbers
   • Shipment weight, dimensions, and value
   • Order ID and invoice information
3. Payment Information
   
   • Payment transaction details
   • Billing records
   • Wallet balance and recharge history

   Note: We do NOT store your card details. Payments are processed through secure payment gateways.

4. Technical Information
   When you use our platform, we automatically collect:
   • IP address
   • Device type and browser
   • Login activity
   • Cookies and session data

2. How We Use Your Information

• Provide courier aggregation services
• Create and manage your Shipzee account
• Generate shipping labels and AWB numbers
• Enable shipment tracking
• Process payments and COD reconciliation
• Improve platform performance and security
• Provide customer support
• Send important service updates

3. Information Sharing

We share information only when necessary:

• With Courier Partners
  To complete delivery services, shipment data is shared with courier partners such as:
  • Delhivery
  • Blue Dart
  • Shadowfax
  • XpressBees
  • Ekart
  • Other integrated courier partners
• With Service Providers
  We may share information with trusted vendors for:
  • Payment processing
  • Cloud hosting
  • Analytics
  • Customer support
• Legal Requirements
  We may disclose information if required by law or government authorities.

4. Data Security

• SSL encryption
• Secure cloud infrastructure
• Access control and authentication
• Regular security monitoring

We take reasonable steps to protect your data from unauthorized access.

5. Data Retention

• As long as your account is active
• As required by law
• For business and audit purposes

You may request account deletion by contacting us.

6. Your Rights

• Access your data
• Update your information
• Request deletion of your account
• Opt out of marketing communications

Contact us at: support@shipzee.tech

7. Cookies Policy

• Maintain login sessions
• Improve user experience
• Analyze platform usage

You can disable cookies in your browser settings.

8. Third-Party Links

Our platform may contain links to courier partner websites. We are not responsible for their privacy practices.

9. Children's Privacy

Shipzee services are not intended for individuals under 18 years of age.

10. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.