Refund Policy

This Refund Policy outlines the terms under which Shipzee Technologies Pvt Ltd ("Shipzee", "we", "our", or "us") processes refunds for courier aggregation services.
Shipzee operates as a technology platform connecting users with third-party courier partners. Refund eligibility depends on courier partner confirmation and applicable conditions.

1. Eligibility for Refund

  1. Shipment Not Picked Up
    If a shipment is booked but:
    • Courier partner fails to pick up the shipment, and
    • No pickup attempt is successfully completed
    You may be eligible for a full refund.
  2. Duplicate Payment
    If you are charged twice for the same shipment due to:
    • Technical error
    • Payment gateway error
    Shipzee will refund the duplicate amount.
  3. Service Failure Confirmed by Courier Partner
    Refund may be processed if courier partner confirms:
    • Shipment was not processed
    • Shipment was cancelled before pickup
    • Courier service was unavailable
  4. Wallet Recharge Errors
    If wallet recharge fails but amount is deducted, refund will be processed after verification.

2. Non-Refundable Cases

Courier charges are controlled by courier partners and may not be refundable once shipment is processed.

3. Refund Method

Shipzee may choose refund method based on operational feasibility.
Wallet refunds are faster and recommended.

4. Refund Timeline

Delays may occur due to bank or payment gateway processing.

5. COD Charges

COD charges are non-refundable once shipment is shipped.
If shipment is cancelled before pickup, COD charges may be refunded.

6. Claim Process

To request a refund, users must contact:

Include:

7. Refund Approval

Shipzee reserves the right to approve or reject refund requests.

8. Wallet Refund Usage

Wallet balance cannot be withdrawn to bank unless explicitly approved.

9. Fraud Protection

Accounts involved in abuse may be suspended.

10. Contact Information